Privacy Policy

Introduction

Welcome to zwin7. We are committed to protecting the privacy of all users who access our platform. This Privacy Policy explains what personal information we collect from you when you register, deposit, place bets, or otherwise interact with zwin7, and how we use, store, share, and protect that information.

By creating an account or continuing to use the zwin7 platform, you acknowledge that you have read and understood the terms of this Privacy Policy. This policy applies to all players accessing zwin7 from Bangladesh, including those using bKash, Nagad, Rocket, and other local payment methods.

Information We Collect

zwin7 collects personal information necessary to provide a secure, compliant, and enjoyable gambling experience. The categories of data we may collect include:

• Identity data: full name, date of birth, national ID or passport details, and a selfie or photograph used for account verification (KYC).
• Contact data: email address, mobile phone number (used for bKash or Nagad verification), and home city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers; sensitive payment credentials are handled by our payment partners.
• Technical data: IP address, browser type, device type and model, operating system, session timestamps, and approximate location derived from your IP.
• Usage data: pages visited, games played, bets placed, time spent on platform, preferences, and interaction logs. This helps us improve the zwin7 experience for Bangladeshi players.

How We Use Your Information

zwin7 uses your personal data only for legitimate operational and service-related purposes. We do not use data in ways that are incompatible with the purposes stated in this policy. Specifically, your information is used to:

• Create and manage your zwin7 account, verify your identity, and process KYC documentation as required.
• Process financial transactions including deposits via bKash, Nagad, Rocket, Dutch-Bangla Bank, or Visa/Mastercard, and withdrawals back to your verified account.
• Deliver platform features including cricket betting, live casino, slots, and Color Prediction games, and to personalise your experience based on your preferences.
• Send transactional communications (account confirmations, deposit receipts, bonus notifications) and, where you have opted in, promotional messages about zwin7 offers.
• Comply with applicable legal and regulatory obligations, prevent fraud, detect suspicious activity, and enforce our Terms & Conditions and Responsible Gaming policies.

Sharing of Your Information

zwin7 does not sell your personal data. We may share your information with trusted third-party service providers strictly on a need-to-know basis, including: payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to execute transactions; identity verification providers to complete KYC checks; technology and hosting partners who operate our platform infrastructure under strict data processing agreements; and fraud prevention or anti-money laundering services where legally required.

We may also disclose your information if required to do so by applicable law, court order, or governmental authority. In all cases of third-party sharing, your data is protected by contractual safeguards that prohibit the receiving party from using it for any purpose other than the one specified.

Payment Data and Financial Information

Financial transactions on zwin7 are handled through secure payment gateways. When you make a deposit using bKash, Nagad, Rocket, or a bank card, the payment credential data (mobile wallet PIN, card number) is transmitted directly to and processed by the respective payment provider. zwin7 only retains a transaction reference, the amount, date, and status.

All withdrawal requests are verified against your registered payment method to prevent unauthorised access to funds. We may request additional identity documents before processing larger withdrawals in accordance with our anti-fraud procedures.

Cookies and Tracking Technologies

zwin7 uses cookies and similar tracking technologies to operate the platform efficiently and to improve the experience for players across Bangladesh. These include:

• Essential cookies: required for core functions such as user authentication, session management, and navigation. Disabling these may prevent you from accessing your account.
• Analytics cookies: help us understand how players navigate the site, which games are most popular, and where technical issues occur, so we can continually improve the zwin7 platform.
• Preference cookies: remember your selected language, currency display, and other personalisation settings so you do not have to reset them on every visit.

Data Retention

zwin7 retains your personal data for as long as your account remains active or as needed to provide you with our services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

If you close your account, we will delete or anonymise your personal data within a reasonable period, except where we are legally required to retain records — for example, transaction logs and KYC documentation may be kept for a period prescribed by applicable financial regulations.

Your Privacy Rights

As a zwin7 user, you have a number of rights over your personal data. You may exercise these rights at any time by contacting our support team:

• Right of access: request a copy of all personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete information in your profile.
• Right to erasure: request deletion of your personal data, subject to legal retention requirements.
• Right to object: object to the processing of your data for marketing or profiling purposes at any time.
• Right to data portability: request your data in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, contact us at [email protected] with your registered email address and a brief description of your request. We aim to respond within 30 days.

Security Measures

zwin7 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls so that only authorised personnel can access user records, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage all zwin7 users to use strong, unique passwords and to never share their account credentials with anyone.

Children's Privacy and Age Restriction

zwin7 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. All users are required to confirm they are 21 years of age or older during registration. If we become aware that we have inadvertently collected personal data from a user who is under 21, we will take immediate steps to delete that information and close the associated account. If you believe a minor has accessed our platform, please contact us promptly at [email protected].

Changes to This Privacy Policy

zwin7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the zwin7 platform after any changes to this Privacy Policy will be deemed your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way zwin7 handles your personal data, our privacy team is here to help. We are committed to resolving any data-related queries promptly and transparently.

You can reach our privacy team by email at: [email protected]